FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR FEES?

Sessions are £40

HOW LONG ARE YOUR SESSIONS?

Sessions are 50 minutes long

ARE THE SESSIONS CONFIDENTIAL?

The sessions are confidential. A breach of confidentiality may occur as a result of harm to self, harm to others or child protection issues. If I was summoned by a court of law I would be required to answer questions about you as my client. 


In addition to this I have regular supervision sessions to ensure I am working ethically and safely. Information about client sessions will be shared in these supervision sessions, however, the client remains anonymous.

WHAT DO YOU DO WITH MY INFORMATION?

I take details of your name, email address and telephone number so I can contact you. These details are kept in a lockable document on my laptop which has anti-virus software installed. I hold records of your name and contact information for 6 years. After this time the information is destroyed securely. In addition to this information, I may hold notes from your sessions, these are for my information only and is not shared with anyone else and are anonymous. You are entitled to see these anytime you so wish. I am registered with the Information Commissioner's (ICO) Office and hold all this information securely.

WHAT METHOD OF PAYMENT DO YOU TAKE?

I accept payment via online banking, when we set up a session I will send you the banking details.

WHEN SHOULD I MAKE PAYMENT?

Payment should be made before the session or within 24 hours after

HOW DO I CANCEL A SESSION?

If you are unable to make a session you will need to give notice by email or phone 24 hours in advance to avoid paying a fee.

HOW DO I INSTALL ZOOM?

Go to https://zoom.us/download and click on the 'Zoom download for meetings'. This will open the installer which you open to run. When installed it will come up with a box with a button which says 'Join a meeting' which you click on when ready to attend a session. I will email you with the details of the meeting ID before a session.

WHAT IS THE BACP?

The BACP stands for the British Association for Counselling and Psychotherapy and they are a membership body with an ethical framework and best practice guides to help counsellors in their work but to also help ensure that individuals who go to counselling are protected. If you felt I was not meeting these standards you can contact the BACP directly to complain. You can read more about the BACP here: https://www.bacp.co.uk/about-us/about-bacp/ 

WHAT IS PERSON-CENTRED COUNSELLING?

Person-Centred counselling is an approach to counselling founded by Carl Rogers. This approach believes the client is the expert on themselves and therefore the counsellor does not give advice but is there to listen and to try to understand what you may be going through.